SHIPPING
Subject to availability we aim to have Cheeky Toys and Kama Sutra orders which are placed Monday - Friday dispatched within 72 hours after receiving full payment. On lingerie orders please allow 7 business days if in stock and up to 21 business days if out of stock. If out of stock your items will be ordered and please allow up to 21 days for delivery. Should you wish to know if an item is in stock prior to placing an order, please contact us. Our stock comes from our suppliers which can take up to 3 weeks for delivery. Your order will be sent to you as soon as possible. If the garment is not available a representative of Cheeky Angel Australia will contact you.
BACK ORDERS
Unfortunatey, on occasions back orders do occur. Cheeky Angel Australia makes every effort to avoid back orders. If a back order occurs, a representative of Cheeky Angel Australia will contact the customer by email or phone advising of the back order. The customer will be asked if they wish the back order to continue or if they would like to order an alternative item. A refund for the back ordered item will also be offered if the customer chooses.
PRIVACY
Here at Cheeky Angel Australia we know how important privacy is to our value customer. Be ashore we do everything in our power to keep your order and personal information discreet and we DO NOT sale any personal information. All our packaging is discreetly packed in plain brown paper and placed in an
Australia post parcel pack unless gift wrapping is requested.
RETURN & EXCHANGE POLICY
Due to the nature of our products and health reasons we can not offer exchanges or return if you change your mind. So please choose carefully before purchasing.
Lingerie - In the case on incorrect sizing we will offer an exchange for the correct size. Please notify Cheeky Angel Australia by email quoting invoice number and a return authorization will be given. All items must be in original packaging, unworn, unsoiled and swing tags attached. Return freight paid by the customer and the new garment will be sent freight free by Cheeky Angel Australia. Cheeky Angel Australia must be notified within 5 days. Items returned without a return authorization will not be accepted.
INCORRECT PRODUCT DELIVERY
In the case of incorrect product delivery you can return the product for replacement for the correct product in witch you had original ordered. Only IF the incorrect product has NOT been open or damaged in anyway. All items must be in original packaging, unworn,unused, unsoiled and swing tags attached. We can not accept item back once the package seal has been open/or broken. Please notify Cheeky Angel Australia by email quoting invoice number and a return authorization will be given. Return freight paid by the customer and the original item will be sent freight free by Cheeky Angel Australia. Cheeky Angel Australia must be notified within 2 days. Items returned without a return authorization will not be accepted. PLEASE DO NOT OPEN
DEFECTIVE/FAULTY PRODUCT A GENUINE MANUFACTUREING FAULT OR FLAW - 14 Day Manufacturer Warranty.
What is NOT a genuine manufacturing fault or flaw? Using in an in purpose way, accidentally damaged, dropped, misuse, water, moisture incorrect power supplied, battery failure, spoiled etc.
In the case of genuine manufacturing fault or flaw - Please notify Cheeky Angel Australia by email quoting invoice number and a return authorization will be given. The return item must include all of its original packaging and swing tags. Return freight paid by the customer and the original item will be sent freight free by Cheeky Angel Australia. Cheeky Angel Australia must be notified within 2 days. Items returned without a return authorization will not be accepted. On receiving the returned product it will be immediately examined. If we found the product has a genuine manufacturing fault or flaw an identical replacement product will be sent. If the returned product is found to be not to have a genuine manufacturing fault or flaw you will be contacted by email. A handling fee of $10.00 + re-shipping cost will be applicable and this will be required to be paid by you before your product is returned. We recommend using recorded delivery as we at Cheeky Angel Australia can not be held responsible for any item lost in the post.
For all replacement products please allow 21-28 days as the item may have to be manufactured for replacement. A replacement product will be shipped freight free.
Contact Details
